Effective Date: Jun 26, 2023
RPM is an automotive shop management and training portal that allows automotive shops (each an “Auto Shop”) to improve profitability, focus on best practices and help improve their business.
An Auto Shop can either use the Service internally to help manage internal metrics and resources by themselves, use the Service to receive coaching and training or some mixture of both.
RPM collects certain personal data when you begin using the Service. The following is a description of the personal data that we may collect, use and process in connection with the foregoing:
your full name, email address and password;
financial information, including sales and expense numbers and other Auto Shop financial data;
derivative data, including your location, browser type, operating system, access times, and page history;
answers to feedback surveys, rating/comment requests, questionnaires and inquiry emails.
We process your personal data for our legitimate business purposes. These uses include but are not limited to:
providing the Service to you, including tailoring the Service to your business needs based on the data that you provide to RPM;
understanding your needs and improving the quality of the Service, including providing customer support and feedback, analyzing functionality and technical issues and generating internal reports and data models that we use to improve the Service;
contacting you for various reasons such as when providing customer support; and
for contractual, legal, regulatory or audit obligations, including responding to requests from law enforcement or a government agency asserting lawful authority to obtain the data or where RPM has reasonable grounds to believe the data could be useful in the investigation of unlawful activity, complying with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of data, complying with court rules regarding the production of records and data, defending RPM in a legal, regulatory or administrative proceeding or in a contractual dispute or providing information to our legal counsel.
We may disclose your personal data to our parent companies, affiliates, subsidiaries, employees and contractors for the same purposes described above.
You may contact RPM to obtain a copy of any personal data we collect about you, the production of which may be subject to a fee as permitted by applicable law. In addition, you may contact RPM to correct inaccurate personal data or to complete incomplete personal data.
You may be able to opt-out of some or all of the ways in which your personal data is processed, or request the deletion of certain personal data, except where the personal data is necessary or vital for:
protecting your interests or those of another person; and
our legitimate interests or the legitimate interests of a third-party,
and may do so by requesting deletion by contacting us using the contact information found below.
While RPM is a Canadian company, the data you provide through the Service may be stored and processed by third parties in countries around the world. You are aware that RPM is a Canadian company, and you authorize RPM and third parties acting on our behalf to process your data in any country of their choosing, which may cause your data, including personal data, to be subject to privacy protections and legal rights applicable in other jurisdictions. In all cases, all data you share with RPM will be handled with the utmost care.
Your personal data is retained until you request its deletion or until RPM no longer requires such data for the purpose for which it was collected or until required to be deleted by laws applicable in your jurisdiction. Please email us at firstname.lastname@example.org to delete any personal data of yours that we hold.
Do Not Track (“DNT”) is a web or device setting that allows you to request that receivers of personal data stop their tracking activities. When you choose to turn on the DNT setting in your browser or device or use alternative consumer choice mechanisms, your browser or device sends a special signal to websites, analytics companies, advertising networks, plug-in providers and other web services you encounter to stop tracking your activity. Currently, as there are no current industry standards on how to deal with DNT signals, we do not respond to DNT requests.
If you are a California resident, California Civil Code 1798.83 grants you the right to request disclosure of the categories of personal information we provided to third parties, and the names and addresses of these third parties, for direct marketing purposes during the preceding calendar year. If you are a California resident and would like to make this request, please contact us using the contact information set forth below. While currently, the California “Shine the Light” law does not apply to RPM as RPM has under 20 employees, if one day, this law does apply to RPM, please note that you may only make this request once per year.
We are committed to ensuring that your data is secure. To prevent unauthorized access, disclosure, or breach, we have put in place suitable physical, electronic, and administrative procedures to safeguard and secure the data we collect and process, including appropriate protections for any sensitive personal data we collect.
We will communicate with you through your email address, phone or other digital methods in order to conduct the Service and to respond to support requests or comments. If you have provided us with your email address and would like to change the email preferences we associate with you (for example, unsubscribing from receiving certain types of email) you may do so by clicking a link within certain types of emails that we send to you or, if no link is available, by replying with “unsubscribe” in the email title or body. On rare occasions, some types of email are necessary for the Service and cannot be unsubscribed from if you continue to use the Service.