Effective Date: Jun 26, 2023
This Privacy Policy applies to Freedom Industries Inc. DBA RPM Training (“RPM”, “we” or “our”) services, including but not limited to providing you access to the RPM’s website at rpmtraining.net (the “Website”) and any other product or service to which we apply this Privacy Policy (collectively, the “Service”), and details how we collect, use, and disclose data, including personal data about you and your business (together, “you” or “your”).
BY CLICKING “I AGREE” OR SIMILAR CONFIRMATION OR BY USING THE SERVICE OR BY SIGNING AN ORDER FORM THAT INCORPORATES THE PRIVACY POLICY BY REFERENCE, YOU ARE AGREEING TO BE BOUND BY THE PRIVACY POLICY.
IF YOU ARE USING THE SERVICE ON BEHALF OF AN ORGANIZATION, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THE ORGANIZATION TO THIS PRIVACY POLICY AND ARE AGREEING TO THIS PRIVACY POLICY FOR THAT ORGANIZATION. WHERE YOU ARE USING THE SERVICE ON BEHALF OF AN ORGANIZATION, “YOU” AND “YOUR” REFERS TO THE ORGANIZATION, AS APPLICABLE.
RPM is an automotive shop management and training portal that allows automotive shops (each an “Auto Shop”) to improve profitability, focus on best practices and help improve their business.
An Auto Shop can either use the Service internally to help manage internal metrics and resources by themselves, use the Service to receive coaching and training or some mixture of both.
The Service requires the collection and processing of certain personal data, which is information about you or that identifies you or your employees/customers/users. All users of RPM must agree to the Privacy Policy. Subject to legal, contractual and technical requirements, people may choose not to provide RPM with certain data or request the deletion of certain data, which may impact the essential operation of the Service.
RPM collects certain personal data when you begin using the Service. The following is a description of the personal data that we may collect, use and process in connection with the foregoing:
your full name, email address and password;
financial information, including sales and expense numbers and other Auto Shop financial data;
derivative data, including your location, browser type, operating system, access times, and page history;
answers to feedback surveys, rating/comment requests, questionnaires and inquiry emails.
We process your personal data for our legitimate business purposes. These uses include but are not limited to:
providing the Service to you, including tailoring the Service to your business needs based on the data that you provide to RPM;
understanding your needs and improving the quality of the Service, including providing customer support and feedback, analyzing functionality and technical issues and generating internal reports and data models that we use to improve the Service;
contacting you for various reasons such as when providing customer support; and
for contractual, legal, regulatory or audit obligations, including responding to requests from law enforcement or a government agency asserting lawful authority to obtain the data or where RPM has reasonable grounds to believe the data could be useful in the investigation of unlawful activity, complying with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of data, complying with court rules regarding the production of records and data, defending RPM in a legal, regulatory or administrative proceeding or in a contractual dispute or providing information to our legal counsel.
We may disclose your personal data to our parent companies, affiliates, subsidiaries, employees and contractors for the same purposes described above.
While RPM does not share personal data with third parties, this Privacy Policy only applies to personal data that RPM collects, processes and discloses and does not apply to the collection, processing and disclosure of data by third parties through third-party services, including Mailchimp, QBO, Stripe and CRAFT, which may be broader than set forth in this Privacy Policy, and that may be embedded into the Service. In many cases, third-parties may collect personal data about your online activities over time and across different websites and services. We strongly recommend that you read each third-party privacy policy carefully before using the Service. Please contact us directly using the information found below if you would like to learn more about third-party data practices.
The Service uses tracking technologies, such as cookies and web beacons, to collect data about you, such as your IP address and device information. Based on this data, third-parties may be able to resolve your identity across multiple devices. This data is collected, used and disclosed in accordance with the terms of this Privacy Policy and the applicable third-party privacy policies. Certain Service features may rely on tracking technologies and by declining to accept cookies or by changing certain settings on your device, you may not have access to these features.
You may contact RPM to obtain a copy of any personal data we collect about you, the production of which may be subject to a fee as permitted by applicable law. In addition, you may contact RPM to correct inaccurate personal data or to complete incomplete personal data.
You may be able to opt-out of some or all of the ways in which your personal data is processed, or request the deletion of certain personal data, except where the personal data is necessary or vital for:
the performance of contractual obligations, such as the RPM Terms of Use or certain legal obligations;
protecting your interests or those of another person; and
our legitimate interests or the legitimate interests of a third-party,
and may do so by requesting deletion by contacting us using the contact information found below.
While RPM is a Canadian company, the data you provide through the Service may be stored and processed by third parties in countries around the world. You are aware that RPM is a Canadian company, and you authorize RPM and third parties acting on our behalf to process your data in any country of their choosing, which may cause your data, including personal data, to be subject to privacy protections and legal rights applicable in other jurisdictions. In all cases, all data you share with RPM will be handled with the utmost care.
Your personal data is retained until you request its deletion or until RPM no longer requires such data for the purpose for which it was collected or until required to be deleted by laws applicable in your jurisdiction. Please email us at murrayvoth@rpmtraining.net to delete any personal data of yours that we hold.
Do Not Track (“DNT”) is a web or device setting that allows you to request that receivers of personal data stop their tracking activities. When you choose to turn on the DNT setting in your browser or device or use alternative consumer choice mechanisms, your browser or device sends a special signal to websites, analytics companies, advertising networks, plug-in providers and other web services you encounter to stop tracking your activity. Currently, as there are no current industry standards on how to deal with DNT signals, we do not respond to DNT requests.
If you are a California resident, California Civil Code 1798.83 grants you the right to request disclosure of the categories of personal information we provided to third parties, and the names and addresses of these third parties, for direct marketing purposes during the preceding calendar year. If you are a California resident and would like to make this request, please contact us using the contact information set forth below. While currently, the California “Shine the Light” law does not apply to RPM as RPM has under 20 employees, if one day, this law does apply to RPM, please note that you may only make this request once per year.
If you are a California resident, California Civil Code Section 1798.120 permits you to opt-out of the sale and sharing of your personal information to third parties. Currently, RPM does not sell or share your personal information to third parties and as such no opt-out of the sale or sharing of such personal information is necessary. Although RPM does not sell or share your personal information to third parties, RPM does provide a general opt-out right to all of our users as described in this Privacy Policy. If you have any other questions about our privacy practices, please email us at murrayvoth@rpmtraining.net
In the event of, or in preparation for, a change of ownership or control of RPM or a business transition such as the sale of some or all RPM’s assets, we may disclose and/or transfer your personal data to third-parties who will have the right to continue to collect and use such data in the manner set forth in this Privacy Policy.
We are committed to ensuring that your data is secure. To prevent unauthorized access, disclosure, or breach, we have put in place suitable physical, electronic, and administrative procedures to safeguard and secure the data we collect and process, including appropriate protections for any sensitive personal data we collect.
We will communicate with you through your email address, phone or other digital methods in order to conduct the Service and to respond to support requests or comments. If you have provided us with your email address and would like to change the email preferences we associate with you (for example, unsubscribing from receiving certain types of email) you may do so by clicking a link within certain types of emails that we send to you or, if no link is available, by replying with “unsubscribe” in the email title or body. On rare occasions, some types of email are necessary for the Service and cannot be unsubscribed from if you continue to use the Service.
RPM reserves the right, in its sole discretion, to modify this Privacy Policy at any time (each an “Update”) and shall make each Update available on our website. You are deemed to accept an Update by continuing to use the Service. Unless RPM states otherwise, an Update is automatically effective 30 days after posting on the website, except in such case where an Update is immaterial to any of your legal rights or legal obligations of RPM and such Update is made only to correct a typographical, formatting or grammar inaccuracy, and in such case, an Update is effective immediately after posting on the website.
If you have requests, questions or comments about the Privacy Policy or our data collection in general, please contact our Data Privacy Officer or our Privacy Team at murrayvoth@rpmtraining.net