RPM Smart Course

Ser­vice Man­age­ment and Results Train­ing — The boot­camp of auto­mo­tive shop man­age­ment and ser­vice advi­sor training.
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About this course

The RPM SMART Course is a unique blend of auto­mo­tive shop man­age­ment and ser­vice advi­sor train­ing. The course is designed for shop own­ers, ser­vice advi­sors, and tech­ni­cians. It teach­es the pri­ma­ry key per­for­mance indi­ca­tors and the sys­tems and pro­ce­dures required to achieve them. This course is the WHY, WHERE, WHEN, WHO, WHAT, and HOW of oper­at­ing a high per­for­mance and prof­itable auto­mo­tive repair shop.

At almost 50 years of age and tak­ing a lot of dif­fer­ent train­ing cours­es, this course has got to be one of the best I have expe­ri­enced! Well done Murray!
Don W.
OK Tire, Regina
Mur­ray is very engag­ing and knowl­edge­able — very astute and capa­ble of ana­lyz­ing most every sit­u­a­tion pre­sent­ed — EXCELLENT!
Dave Macko
Armstong Macko Automotive
Mur­ray Voth is a great instruc­tor and train­er. I high­ly rec­om­mend Mur­ray as a knowl­edge­able train­er. He involves our group in good back and forth con­ver­sa­tions. Good job Murray!
Kerry Oswald
Smart Automotive

The 12 Fun­da­men­tals of Shop Man­age­ment and Ser­vice Advising

1

Introduction

What Is Good Customer Service? What is the Pur­pose and Role of the Ser­vice Advi­sor. Learn how to lis­ten and serve well, to man­age and exceed expec­ta­tions and cre­ate referrals.
2

Paper and com­mu­ni­ca­tion flow

What are the best prac­tices to keep the doc­tors work­ing with the patients? — Learn how write up pro­ce­dures and how to use sys­tems build rela­tion­ships. — You’ll also learn how to rely on writ­ten or dig­i­tal com­mu­ni­ca­tion rather than on verbal.
3

Scheduling

Cre­at­ing a pro­fes­sion­al prac­tice like a den­tist, engi­neer, or accoun­tant. Learn how to sched­ule to make mon­ey, not just to fill a spot.
4

Dispatching

Ana­logue and dig­i­tal work­flow. Learn how to gain at least one bill­able hour per day per tech­ni­cian by hav­ing a prop­er work dis­patch­ing sys­tem.
5

Client consultation process

Over­com­ing the Neg­a­tive — How do you make cus­tomers feel bet­ter about what they’ve bought? Learn the 8 com­mand­ments of con­sul­ta­tion and how to help cus­tomers under­stand the val­ue of maintenance.
6

Measuring and managing service and parts

Guides, Mar­gins and Matrix­es. Learn about labour guides, cre­at­ing good esti­mates, improve parts and tire mar­gins using matrix­es. You’ll also learn about mate­ri­als, con­sum­ables and haz­ardous waste disposal.
7

Productivity and efficiency

Indus­try is begin­ning to mea­sure the time sold. Learn how to do that and also learn sys­tems to cap­ture the time not sold.
8

Getting paid for testing

Throw Out The Mag­ic Wand — Mak­ing Diag­no­sis Tan­gi­ble — You are invest­ing thou­sands of dol­lars a year in tech­ni­cian train­ing and diag­nos­tic equip­ment. Learn how to get paid for your investment.
9

Inspections

The Doc­tor is In! — The inspec­tion is the foun­da­tion of all vehi­cle main­te­nance and client deci­sions. Learn how our tech­ni­cians are the doc­tors of the industry.
10

Maintenance programs

Plant­i­ng A Crop for the Future! — Learn how to reduce the peaks and val­leys of your business.
11

The 400% rule

The Deferred work cycle. — Learn how to look after your client’s vehi­cles by keep­ing good records and book­ing the next appointment.
12

Conclusion

How To Make These Changes Stick! — Learn the order of implementation.

Upcoming Training

April 22 – June 17, 2025
9:00AM – 12:00PM PDT
Online
About RPM Training

Let’s build the shop of your dreams!

Join me in the jour­ney to the results, per­for­mance, and mas­tery you have been look­ing for. You may have heard the expres­sion; it is all about the jour­ney and not the des­ti­na­tion. I think it is both. What is the des­ti­na­tion you have in mind? We can guide you in the jour­ney to that destination.

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