RPM SMART Course 2021 - Live Online Version August 31 to October 19, 2021 See Time Table Below. Early Bird Discount of $200.00 if you register before July 15, 2021
Service, Management And Results Training
This course is designed for automotive shop owners, managers, service advisors and technicians. Attendees will learn how to be more effective in each of their roles. Everyone leaves with dozens of tools, systems, ideas, and processes to take back to their shop to implement. This happens regardless of how long they have been in the industry, or what position they have in the company. Anyone who has taken training from Murray Voth knows how well he adapts the training to the individual.
What We Sell Disappears - Capturing What We Sell
Tuesday August 31st 12:00-3:00pm EST
1. Introduction – What Is Good Customer Service?
2.Managing the Paper and Communication Flow
Tuesday September 7th 12:00-3:00pm EST
3. Scheduling – Creating a Professional Practice
4. Dispatching – Analogue and Digital Work Flow
What is A Fair Price? - Managing What We Sell
Tuesday September 14th 12:00-3:00pm EST
5. Client Consultation Process – Overcoming the Negative
Tuesday September 21st 12:00-3:00pm EST
6. Measuring and Managing Parts and Service
Tuesday September 28th 12:00-3:00pm EST
7. Creating Productivity & Efficiency in Time and Money
Tuesday October 5th 12:00-3:00pm EST
8. Getting Paid for Testing
What is Good Value? – Managing the Vehicle
Tuesday October 12th 12:00 - 3:00pm EST
9. Inspections – The Doctor is In
10. Maintenance Programs
Tuesday October 19th 12:00-3:00pm EST
- The 400% Rule - The Deferred Work Cycle
- Conclusion – How To Make These Changes Stick!
You will need computer with video and audio, a good internet connection, and headset with microphone.