"I would not be in business today if not for RPM Training and RPM Mastermind Groups!" Brent F.

RPM SMART Course B - Live Online Version October 6 - November 5, 2020 See Time Table Below


Regular price $1,299.00
RPM SMART Course B - Live Online Version October 6 - November 5, 2020 See Time Table Below

Service, Management And Results Training

This course is designed for automotive shop owners, managers, service advisors and technicians. Attendees will learn how to be more effective in each of their roles. Everyone leaves with dozens of tools, systems, ideas, and processes to take back to their shop to implement. This happens regardless of how long they have been in the industry, or what position they have in the company. Anyone who has taken training from Murray Voth knows how well he adapts the training to the individual.

What We Sell Disappears - Capturing What We Sell

Tuesday October 6th 12:00-3:00pm EST

1. Introduction – What Is Good Customer Service?

2.Managing the Paper and Communication Flow

Thursday October 8th 12:00-3:00pm EST

3. Scheduling – Creating a Professional Practice

4.  Dispatching – Analogue and Digital Work Flow

 What is A Fair Price? - Managing What We Sell

Tuesday October 13th  12:00-3:00pm EST

5. Client Consultation Process – Overcoming the Negative

Thursday October 15th 12:00-3:00pm EST 

6. Measuring and Managing Parts and Service

Tuesday October 20th 12:00-3:00pm EST
 

7. Creating Productivity & Efficiency in Time and Money

Tuesday October 27th 12:00-3:00pm EST 

8. Getting Paid for Testing

What is Good Value? – Managing the Vehicle 

Tuesday November 3rd 12:00-3:00pm EST

 9. Inspections – The Doctor is In

Thursday November 5th 12:00-3:00pm EST

  1. Maintenance Programs
  1. The 400% Rule - The Deferred Work Cycle
  1. Conclusion – How To Make These Changes Stick!