SMART Course May 5 to June 30, 2022 1:00pm to 4:00pm Pacific Time

May 5, 2022 – Jun. 30, 2022

RPM SMART Course • Ser­vice Man­age­ment and Results Training

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About this course

The RPM SMART Course is a unique blend of auto­mo­tive shop man­age­ment and ser­vice advi­sor train­ing. The course is designed for shop own­ers, ser­vice advi­sors, and tech­ni­cians. It teach­es the pri­ma­ry key per­for­mance indi­ca­tors and the sys­tems and pro­ce­dures required to achieve them. This course is the WHY, WHERE, WHEN, WHO, WHAT, and HOW of oper­at­ing a high per­for­mance and prof­itable auto­mo­tive repair shop.

What you’ll learn

  • Learn how to pro­vide bet­ter cus­tomer and use refer­rals to grow your business.
  • Adding one billed hour per tech­ni­cian per day will do a lot for your bot­tom line. Good com­mu­ni­ca­tion keeps clients happy
  • How to reduce your and your client’s stress and improve your profits.
  • Cus­tomer vehi­cles are com­plet­ed on time, help­ing us keep our commitments.
  • Have more cus­tomers want to pay for your ser­vices and under­stand and appre­ci­ate what they have spent their mon­ey on.
  • Improve over­all gross prof­it and net profit.
  • Team mem­bers will be able to use time wise­ly and bill cus­tomers fair­ly, keep­ing our ser­vice rates down.
  • Have con­fi­dence in charg­ing prop­er­ly for testing.
  • Be able to under­stand the best inspec­tion process and how it informs your clients’ decisions.
  • Be able to pre­book appoint­ments to help clients plan and bud­get, and even out the shop busi­ness cycles.
  • Clients feel like you have their best inter­ests at heart and keep being loyal.
  • Atten­dees will leave with action steps and com­mit­ments to implementation.

Training details

  • 2022-05-05 ⋅ 1:00 p.m. – 4:00 p.m.
    1. Intro­duc­tion – What Is Good Cus­tomer Ser­vice?- What is the Pur­pose and Role of the Ser­vice Advi­sor. Learn how to lis­ten and serve well, to man­age and exceed expec­ta­tions and cre­ate referrals.
  • 2022-05-12 ⋅ 1:00 p.m. – 4:00 p.m.
    2. Man­ag­ing the Paper and Com­mu­ni­ca­tion Flow.- What are the best prac­tices to keep the doc­tors work­ing with the patients? — Learn how write up pro­ce­dures and how to use sys­tems build rela­tion­ships. — You’ll also learn how to rely on writ­ten or dig­i­tal com­mu­ni­ca­tion rather than on verbal.
  • 2022-05-19 ⋅ 1:00 p.m. – 4:00 p.m.
    3. Sched­ul­ing – Cre­at­ing a Pro­fes­sion­al Prac­tice — A tech­ni­cian wait­ing for ser­vice advi­sors and parts is one of the biggest time losers to an auto­mo­tive busi­ness. Anoth­er is cus­tomers who are late for appoint­ments or don’t even show up. Learn sys­tems that pre­vent these events from occurring.
  • 2022-05-19 ⋅ 1:00 p.m. – 4:00 p.m.
    4. Dis­patch­ing – Ana­logue and Dig­i­tal Work­flow — When a team can­not see at a glance what the work­flow is like, they tend to act as indi­vid­u­als. Learn a dis­patch­ing sys­tem that keeps the team on the same page.
  • 2022-05-26 ⋅ 1:00 p.m. – 4:00 p.m.
    5. Client Con­sul­ta­tion Process – Over­com­ing the Neg­a­tive — How do you make cus­tomers feel bet­ter about what they’ve bought? Learn the 8 com­mand­ments of con­sul­ta­tion and how to help cus­tomers under­stand the val­ue of maintenance.
  • 2022-06-02 ⋅ 1:00 p.m. – 4:00 p.m.
    6. Mea­sur­ing and Man­ag­ing Ser­vice and Parts — Guides, Mar­gins and Matrix­es. Learn about labour guides, cre­at­ing good esti­mates, improve parts and tire mar­gins using matrix­es. You’ll also learn about mate­ri­als, con­sum­ables and haz­ardous waste disposal.
  • 2022-06-02 ⋅ 1:00 p.m. – 4:00 p.m.
    7. Cre­at­ing Pro­duc­tiv­i­ty & Effi­cien­cy in Time and Mon­ey- Indus­try is begin­ning to mea­sure the time sold. Learn how to do that and also learn sys­tems to cap­ture the time not sold.
  • 2022-06-16 ⋅ 1:00 p.m. – 4:00 p.m.
    8. Get­ting Paid For Test­ing – Throw Out The Mag­ic Wand — Mak­ing Diag­no­sis Tan­gi­ble — You are invest­ing thou­sands of dol­lars a year in tech­ni­cian train­ing and diag­nos­tic equip­ment. Learn how to get paid for your investment.
  • 2022-06-16 ⋅ 1:00 p.m. – 4:00 p.m.
    9. Inspec­tions – The Doc­tor is In! — The inspec­tion is the foun­da­tion of all vehi­cle main­te­nance and client deci­sions. Learn how our tech­ni­cians are the doc­tors of the industry.
  • 2022-06-23 ⋅ 1:00 p.m. – 4:00 p.m.
    10. Main­te­nance Pro­grams-Plant­i­ng A Crop for the Future! — Learn how to reduce the peaks and val­leys of your business.
  • 2022-06-30 ⋅ 1:00 p.m. – 4:00 p.m.
    11. The 400% Rule – The Deferred work cycle. — Learn how to look after your client’s vehi­cles by keep­ing good records and book­ing the next appointment.
  • 2022-06-30 ⋅ 1:00 p.m. – 4:00 p.m.
    12. Con­clu­sion – How To Make These Changes Stick! — Learn the order of implementation.
You did a great job mak­ing the course inter­ac­tive with­out it being intim­i­dat­ing. You made sure to include every­one. The course was very edu­cat­ing and cap­ti­vat­ing. The con­cepts taught were excel­lent. Thank you, Murray!
Justine H.
Auto Fleet Services
Great course with a great coach. My team went to the last one and came back with a wealth of new ideas!
Corey Doell
Norlang Automotive

Murray Voth

Owner
About RPM Training

Let’s build the shop of your dreams!

Join me in the jour­ney to the results, per­for­mance, and mas­tery you have been look­ing for. You may have heard the expres­sion; it is all about the jour­ney and not the des­ti­na­tion. I think it is both. What is the des­ti­na­tion you have in mind? We can guide you in the jour­ney to that destination.

Learn more